FAQs – yappingirls
1. How can I place an order?
You can place an order directly on our website by selecting your preferred products, adding them to the cart, and proceeding to checkout.
2. What payment methods do you accept?
We accept:
• UPI / Net Banking
• Debit & Credit Cards
• Wallets (if enabled at checkout)
• Cash on Delivery (COD) (available only for selected locations within India).
3. Do I need to pay in advance?
Yes, all online orders must be paid 100% in advance through secure payment gateways.
COD is available only for eligible Indian pin codes.
4. How long will delivery take?
• Within India: 5–10 working days (depending on location).
• International orders: 10–20 working days, depending on destination and customs clearance.
• You will receive a tracking link once your order is shipped.
5. How do I track my order?
Once your order is dispatched, you’ll receive a tracking ID via email/SMS. You can use this ID on the courier partner’s website/app to track your order.
6. Do you offer free shipping?
• Within India: Free shipping may be available on selected products or during promotions.
• International orders: Shipping charges are calculated at checkout based on destination, weight, and courier rates.
7. Can I cancel my order?
• Orders can be cancelled only before dispatch.
• Once shipped, the order cannot be cancelled.
8. Can I return or exchange my product?
• Returns are accepted only for defective, damaged, or incorrect products.
• Request must be raised within 48 hours of delivery with photos/videos.
• For approved cases, we will arrange replacement/exchange or a refund (if replacement is not possible).
9. Do you accept returns for size issues or dislike of product?
Unfortunately, no. We do not accept returns for size/fit issues, colour variations, or change of mind. Please check the size chart carefully before ordering.
10. How will I get my refund?
• Prepaid orders: refund will be credited back to the original payment method.
• COD orders (India only): refund will be processed via UPI/bank transfer.
• Refunds are issued within 7–10 working days after approval.
• For international orders, refund timelines may vary slightly due to banking/currency processes.
12. How can I contact customer support?
📞 +91 7727025543
📧 ina28@gmail.com